Support

We're here to help every step along the way

Tell us what you need, and we’ll do our best to help

Whether you’re looking for advice on one of our plans or support with a claim, don’t hesitate to get in touch.

What do you want to do?

Want to make a claim?

Find out about our claims process and what you need to do.

Search our network

Find our customer service centre or get the location of one of our partner clinics and hospitals.

Frequently asked questions

How can I check my claim status?

If the beneficiary is minor, how should I proceed with a death claim?

If the insured has died, does the beneficiary or the guardian of the beneficiary have to pay the life insurance premium when it is due?

If the insured or premium payer has been totally and permanently disabled or has passed away and FWD has received the claim documents but not completed the claim process, does the insured or the guardian of the beneficiary have to continue paying life insurance premium when they are due?

How can I obtain a new cheque if my cheque was lost, expired, or I failed to receive it?

Need more help?

Get in touch anytime, anywhere.

087 339 982

Monday - Friday, 8am - 5pm, excluding public holidays.

087 339 982

Email us

Drop us an email at customer_care.kh@fwd.com. We’ll get back to you as soon as possible.

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